Privacy Policy

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Privacy Policy

Last Updated: 01/07/26

Sentry Property Solutions ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at [Insert Website URL] or engage our trade, maintenance, and cleaning services.

By using our website or submitting a quote request, you consent to the data practices described in this policy.

1. Information We Collect

To provide accurate quotes and professional property services, we may collect the following types of personal information:

• Contact Details: Name, email address, and phone number.

• Property Information: Service addresses, property types, and specific access requirements.

• Service Details: Details regarding the scope of work required (e.g., specific rooms, property maintenance needs, or floor plans).

• Digital Data: IP addresses, browser types, and interaction data collected via cookies and tracking pixels (such as Google Analytics or Meta Pixels) when you visit our website.

2. How We Collect Your Information

We collect personal information directly from you in the following ways:

• When you fill out a contact form, quote request, or lead capture form on our website.

• When you communicate with us via email, phone, or social media.

• Automatically through website cookies and tracking technologies to optimize our marketing and website performance.

3. How We Use Your Information

Sentry Property Solutions uses the collected information for the following business purposes:

• Service Delivery: To assess your needs, provide accurate pricing (such as per-room or per-staircase rates), and schedule service appointments.

• Communication: To respond to your inquiries, send booking confirmations, and follow up on completed jobs.

• Marketing and Growth: To send promotional materials or special offers related to our services (you may opt out of these communications at any time).

• Business Operations: To process invoices, manage internal records, and improve our customer service.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:

• Service Providers: To third-party contractors or software providers who assist us in operating our business (e.g., CRM systems, invoicing software, or marketing platforms), provided they are bound by confidentiality agreements.

• Legal Obligations: If required by law, subpoena, or government regulation, or to protect the rights, property, and safety of Sentry Property Solutions, our staff, or others.

5. Security of Your Personal Information

We take reasonable administrative and technical steps to protect your personal information from unauthorized access, loss, misuse, or alteration. While we implement standard security protocols for our digital records and website data, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask for it to be updated or corrected. If you wish to access or amend your data, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements, such as our transition to a Pty Ltd company structure. The updated policy will be posted on this page with a revised "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Sentry Property Solutions

admin@sentrysolutions.au